Use Case Study
AI Voice Agent "Doortje"
Transforming customer service at Optisport Dordrecht with 24/7 intelligent voice assistance
The Challenge
Optisport Dordrecht, a leading fitness facility, faced increasing customer service demands with limited staff capacity. High call volumes during peak hours resulted in long wait times and missed opportunities.
Operational Challenges:
- • Limited operating hours for customer service
- • Long wait times during peak periods
- • Repetitive inquiries consuming staff time
- • Inconsistent information delivery
Business Impact:
- • Lost revenue from missed calls
- • High customer service operational costs
- • Staff burnout from repetitive tasks
- • Poor customer experience during busy periods
The Mantawise Solution: "Doortje"
We deployed "Doortje," an AI-powered voice agent that handles customer inquiries, facility bookings, and general questions with human-like conversation capabilities. Implementation took just 2 weeks with seamless integration into their existing phone system.
Key Capabilities:
24/7 Availability - No more missed calls or restricted hours
Facility Booking System - Direct integration with scheduling
Multi-language Support - Serving diverse customer base
Intelligent Call Routing - Complex queries escalated to humans
Comprehensive Knowledge Base - Instant access to all facility info
Call Analytics & Insights - Detailed performance tracking
Measurable Business Results
80%
Calls Handled Automatically
75%
Cost Reduction
2 weeks
Implementation Time
Operational Benefits
Zero wait times during peak hours
Unlimited concurrent call handling
Consistent professional interactions
Business Intelligence
Customer interaction pattern analysis
Peak time demand insights
Service improvement recommendations
Calculate Your ROI
Voice Agent Pricing:€0.19 per minute
5006,000
1 min8 min
€20€50
Traditional F.T.E. Cost
€5,190
173 hours × €30/hour (fixed monthly salary)
Mantawise Voice Agent
€1,512
80% AI handled + 20% human escalation
Monthly Savings: €3,678 (71% reduction)
Investment Analysis
Annual Savings:€44,136
3-Year Value:€132,408
Payback Period:Immediate ROI
Implementation:2 weeks
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